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Frequently Asked Questions
As a local rental company serving the Houston metro area, we pride ourselves on offering both affordable pricing and top-notch service precisely when you need it most. Whether you're planning a special event or celebration, we're here to make it memorable. Reach out to us today by calling (832) 276-2039 or filling out the quote form. We look forward to being a part of your next event!
To reserve event equipment, we require a signed rental agreement and a deposit. For orders exceeding $200, a 50% deposit is required, while orders under $200 necessitate a 100% deposit. The remaining balance is due three business days before delivery. If payment is to be made via credit or debit card, the balance will be processed three business days before delivery.
Refund Policy: We strive to accommodate our customers in changing circumstances. Please review our policy before reserving.
Cancellation by Customer: Refunds are not issued for canceled rentals, but we offer a rain-check option.
Rain-Check: Instead of a refund, we'll hold your funds as a rain-check valid for 1 year from the original event date.
Weather-Related Cancellations: In cases where weather prevents equipment setup, refunds aren't issued, but a rain-check is offered.
Deposits: All deposits, including those related to Covid-19 or other disasters, are non-refundable.
Rebooking: You can reschedule within the rain-check validity period, subject to availability.
Terms and Conditions: By reserving, you agree to our refund policy and terms.
Policy Updates: Our refund policy is subject to change; please check our website or contact us for updates.
Questions? Contact our customer service team for assistance. We're here to ensure a positive rental experience.
Yes, reservations are required. To secure your equipment, please make reservations promptly to ensure availability of your desired items.
Certainly! Pickup is available from our Humble warehouse. Reach out to us at (832) 276-2039 to arrange it.
Enhance your event with our setup and breakdown service for an additional fee. Contact us at (832) 276-2039 to include this service in your estimate today! Available for events in the Houston metro area.
You will incur a charge equivalent to the replacement cost of the item.
Certainly, the damage waiver is a mandatory requirement for all orders. The damage waiver is mandatory to ensure that any unforeseen damages or accidents that may occur during the rental period are covered.